Privacy and cookie policy

COMPANY INFORMATION

Value, Flow, Quality is a trademark of Emergn Ltd. Registered in Ireland, company number: 472699

Registered office address:
Emergn Ltd.
20 Harcourt Street
Dublin
D02 H364
Ireland

For any general enquiries, please use the contact form on this site to contact us.

For enquiries relating to the collection, processing and erasure of your personal data, please use dataprotection@valueflowquality.com.

When you visit the website, or when you register your details or purchase from valueflowquality.com, you agree to be governed by Emergn’s terms and conditions.

Your privacy on valueflowquality.com

This website is administered by Emergn. The primary purpose of valueflowquality.com is to be a dynamic learning resource and business tool to help you create your future. We aim to provide a great learning experience for our customers and want you to feel secure when visiting our site. We are committed to maintaining your privacy when doing so.

What information do we gather?

Information on valueflowquality.com is gathered in two ways: (1) indirectly (for example, through our site’s technology); and (2) directly (for example, when you provide information on various pages of valueflowquality.com).

One example of information we collect indirectly is through our Internet access logs. When you access valueflowquality.com, your Internet address is automatically collected and is placed in our Internet access logs.

We collect Personally Identifiable Information directly from you in a number of ways, some of which we describe in this Privacy Policy. One way is through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to valueflowquality.com – for example, how you entered our site, how you navigated through the site, and what information was of interest to you. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. The cookies we use identify you merely as a number. If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in preferences or options menu in your browser.

What cookies are used?

valueflowquality.com works with a selection of third parties to help us improve our website experience.

Hotjar – Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site, and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Google Analytics – This cookie is used to collect information about how visitors use the site.  We use this information to compile reports and to help us improve the site.  The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We also use Google Signals. When Google Signals is activated, Google Analytics associate the visitation information it collects from site and/or apps with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end-user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into users’ cross-device behaviors.

To opt-out of being tracked by Google Analytics, including Google Signals, across all websites visit http://tools.google.com/dlpage/gaoptout.

Hubspot – This is a functional persistent cookie provided by HubSpot Inc. (“HubSpot”) that allows us to recognize you when you return to our site. This also enables us to store information about your preferences and to allow us to customize our site according to your individual interests and to speed up your searches. The information generated by the HubSpot cookie about your use of the site (including your IP address) may be transmitted to and stored by HubSpot on servers outside of the EEA.

You can opt-out of Hubspot cookies by using the “decline” option in the cookie policy banner.

Twitter – if you click a ‘Tweet’ link on valueflowquality.com, Twitter sets a cookie to remember that you have tweeted that information.

Facebook – if you click a ‘Share’ link on valueflowquality.com, Facebook sets a cookie to remember that you have share articles with friends through Facebook.

LinkedIn – if you click a LinkedIn share button on valueflowquality.com, LinkedIn sets a cookie to remember that you have shared articles with connections through LinkedIn.

We also collect Personally Identifiable Information when you voluntarily submit it to us. Throughout our site, we provide the opportunity to register for an event or conference, order a white paper, or participate in an online survey or assessment. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it.

We also collect Personally Identifiable Information when you participate in an Online Course through the site or some form of surveys. Types of data we collect include, but not limited to, tracking progress, material downloads, mindset, mechanics, and measures of team performance and completion of an Online Course. Some of the data is used in research of learning impact performance, but all Personally Identifiable Information is removed as part of the research. We may also share your Personally Identifiable Information and your performance in a given Online Course with the trainer or trainers who taught or manage the course, with product development team members to assist with the creation, modification or operation of the course, and where appropriate, with account leads with which you may be associated with. Also, we may archive this information and/or use it for future communications with you, where we are legally entitled to do so.

How long do we keep this information for?

If you reside or are located in the European Economic Area (EEA), we keep your information for no longer than necessary for the purposes for which the information is processed. The length of time we retain this information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Will we share this with outside parties?

As a global organization, data we collect may be transferred internationally throughout Emergn’s worldwide organization. We will not sell individual Personally Identifiable Information and will share it only with our advisors. There will be other times when we need to share information, for example, in the case of an event or education course where we need to provide our caterer with meal preference information. But again, before you submit any Personally Identifiable Information, we will notify you as to why we are asking for specific information and it is completely up to you whether or not you want to provide it.

What about sensitive personal data?

We do not generally seek to collect sensitive Personally Identifiable Information through this site. If we do seek to collect such information, we will ask you to consent to our proposed uses of the data. We may also collect some sensitive personal data incidentally. By providing us with unsolicited sensitive Personally Identifiable Information, you consent to our using the data subject to applicable law as described in this Privacy Policy. The references to “sensitive personal data” are to the various categories of Personally Identifiable Information by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories comprise personal identity numbers, personal data about personality and private life, racial or ethnic origin, nationality, political opinions, membership of political parties or movements, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, genetic code, addictions, sexual life, property matters or criminal record (including information about suspected criminal activities).

Do we give you access to your information?

You are entitled to know whether we hold Personally Identifiable Information about you and, if we do, you have the right to request that we:

  • provide access to any Personally Identifiable Information we hold about you
  • provide a copy of your purchase history and course history
  • prevent the processing of your Personally Identifiable Information for direct-marketing purposes
  • update any Personally Identifiable Information which is out of date or incorrect
  • delete any Personally Identifiable Information which we are holding about you
  • restrict the way that we process your Personally Identifiable Information
  • provide your Personally Identifiable Information to a third-party provider of services; or
  • provide you with a copy of any Personally Identifiable Information that we hold about you.

You can do this by sending us an e-mail at dataprotection@valueflowquality.com. We try to answer every email promptly where possible and provide our response within the time period stated by applicable law. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information. Please also note that certain Personally Identifiable Information may be exempt from such requests in certain circumstances, which may include if we need to keep processing your Personally Identifiable Information to comply with a legal obligation.

When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.

What about data security?

We consider the confidentiality and security of your information to be of the utmost importance. We take appropriate steps to maintain the confidentiality and security of your data on valueflowquality.com. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. It is your responsibility to protect the security of your login information. Please note that e-mails communications are typically not encrypted and should not be considered secure.

We will use industry standard physical, technical and administrative security measures to keep your Personally Identifiable Information confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law.

What about external links?

For your convenience, we may provide links to sites operated by organizations other than Emergn that we believe may be of interest to you. We do not disclose your Personally Identifiable Information to these sites without obtaining your consent and we do not endorse, and are not responsible for, the privacy practices of these sites. If you choose to click on a link to one of these sites, you should review the privacy policy posted on the other site to understand how that they collect and uses your Personally Identifiable Information.

 

That’s it in a nutshell. The short of it is we are interested in maintaining your privacy and creating a valuable resource for you to use. If you have any questions now or during your visit, please contact us.